It’s supposed to be good for the environment. It’s supposed to be less expensive. It’s supposed to make life easier and information more accessible. The first two statements may be true, but the switch to digital “portals” for sharing information is not making life easier for many disability insurance policyholders who need to file a claim. While there are some advantages to handling material digitally, there is a significant potential for critical information to get lost in cyberspace. When you add the fact that disability insurance companies are increasingly relying on AI to evaluate claims, the potential for mislaid and […]
Jan 30, 2026 in Disability Insurance by Seltzer & Associates
